FAQ

NEW INFORMATION FOR 2020!!

  • Customers will be required to wear masks/face coverings per Illinois State mandate. Refusal to wear masks while inside our haunt will result in removal from the haunt with no refund. We understand that some people may have breathing or other medical issues that make them unable to wear a mask, however, due to the nature of our haunt, if you suffer from breathing problems, anxiety due to claustrophobia, seizures, or similar problems, you should not enter the haunt due to narrow spaces, extreme fog and other triggers to such medical issues.

     

  • All staff will wear masks/face coverings where social distancing is not possible or be separated by a barrier.

     

  • All staff will be screened and have their temperatures checked before entering the haunt.

     

  • Staff will be sanitizing surfaces on a regular basis.

     

  • Hand sanitzer will be located onsite.

     

  • Staff and visitors are asked not to come to our haunt if they are not feeling well or experiencing ANY COVID-19 symptoms or are currently awaiting testing results and/or had been been asked to self-quarantine by local health department due to contact tracing.

     

  • In order to lower contact between staff and visitors, we encourage and offer online ticket sales. In-person sales will still be available as well.

     

  • We have always been a no-touch haunt. And this year will not be any different. Our actors don't touch you, and you do not touch them. If you walk up on another group inside the haunt, please slow down to keep in line with social distancing.

 

This list is subject to change as necessary.

 

New this year – In order to limit the waiting line as much as possible, we are implementing a virtual queue line. When purchasing/picking up your ticket from the ticket booth, we will enter your group into the virtual queue. You will be notified by text when it is your turn for your group to enter the haunt. You may wait in or by your vehicle. This will enable you to continue to socially distance from other people. Groups will be limited to a maximum of 6 people at a time. If there are more than 6 people in your group, you will be separated into 2 smaller groups. This will help to keep bigger distances between visitors and staff/actors.

What time do you open?  

The ticket office will be open at 6:30pm, with the haunt starting at 7pm.

Our Escape Rooms are open Tuesday thru Friday from 4pm to 9pm, Saturday and Sunday from 12pm to 9pm with online bookings. During October, we also allow for walkins on the same days that the haunted house is open starting at 7pm.

How late are you open?  

On Fridays and Saturdays, we close at Midnight. On Sundays and other weeknights, we close at 10pm. The ticket office closes 30 minutes before the end of the night, so at 11:30pm on Fridays and Saturdays, 9:30pm on Sundays and other weeknights. If you are in line on Friday or Saturday at 11:30pm or other nights at 9:30pm, you will get your ticket.

Do you have any group discounts?  
Group orders consist of 15 or more tickets, and are only available with reservations. Please call or email us to make your reservations.


How can I pay for tickets? 
We accept both credit cards or cash. You can also purchase tickets here on our website.


Are you open if it rains?  
Absolutely!  
 

Is your attraction handicap accessible?  
No, our haunt is NOT handicap accessible as there are uneven floors, moving floors, stairs etc.  If you have a broken leg or other prior injuries or prior medical conditions, you should not enter the attraction.  ENTER AT YOUR OWN RISK.   


Can we be thrown out? 
Yes.  Foul language, pushing, touching props and actors, being under the influence of alcohol or drugs, weapons of any kind, smoking, using flash lights (including cell phones) or cameras are not allowed in our Haunted House.  Most instances will result in a warning. You could be asked to leave if you do not follow our rules after being warned.


What should we bring not bring with us?  
No weapons. No food or beverages inside the haunt. No drugs. No cigarettes. No lighters. No cameras. No flash lights or cell phones for lighting.  Do not leave your valuable visible in your car as we are not responsible for damages and lost or stolen items.


Will the actors touch us?  
Our actors are trained not to touch any customer for any reason. You will not be grabbed or touched by any actors unless it's by accident, which does happen.  We also ask that you DO NOT touch our actors or props


How old does a child need to be?  
There are no age restrictions, however parental discretion is advised. Our haunted house is not intended for the younger audiences. If you think your child will enjoy the haunt, bring them with you. 

Lost items
Leave your valuables at home, as we will not be responsible for lost items. The show will not be interrupted to search for anything you might have lost.  If you lost something, please inform our staff at the ticket office. Please leave valid contact information with them. We will make every attempt to locate your item the next morning.

 

I won tickets on the radio. Where do I pick them up at? And what nights are they good for?
Radio winners will pick up their tickets at the ticket booth at the School. Please have you ID available for verification. Also, if you win and choose to let somebody else use your tickets, please send us your name and the name of the person that will be attending. These tickets are good for any night that we are in session. With these tickets, you can choose either the School, the Lair or Spooky Town.


THERE ARE NO REFUNDS!! ENTER AT YOUR OWN RISK.

401 Chittyville Road, Herrin IL 62948 Tel- (618) 942-6111 chittyvillehaunt@gmail.com

 

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